As we continue with normal operations, we want to make sure our patients know of the protocols made by Canadian Dental Association and our office. We hope this helps answer questions you may have regarding your upcoming appointment and the precautions taken to ensure your safety. Please do not hesitate to contact us if you have any concerns or questions.

Booking an Appointment

  • We will not be accepting walk-ins at this time
  • Call our office at (604) 423-4190, email us at info@smilestonedental.ca

Prior to Appointment

  • You are required to confirm your appointment a minimum of 24 hours prior
  • You can confirm your appointment by calling our office, leaving a detailed voicemail or reply to your text or email appointment reminder

Appointment

  • Patients are required to wear a mask to their appointment
  • Arrive as close to your scheduled appointment time as possible
  • If you answer NO to all questions you may enter the office
  • You must sanitize your hands upon entry
  • Check in for your appointment
  • Once in the operatory, you will be required to do a pre-procedural oral rinse

*Note*

  • Only the patient will be allowed in the treatment area to ensure social distancing requirements are met and to reduce risk to staff (one family member may be permitted at the discretion of staff)
  • Personal masks are mandatory

Extra Precautions

  • Several air purifiers placed throughout office to reduce risk from dental aerosols
  • Social distancing will be observed throughout office
  • Your entry, payment and exit from the office will be controlled by staff to maintain social distancing
  • Alternative entry/exit for patients to ensure social distancing is maintained
  • Payment terminals include a sanitized stylus and plastic cover
  • Minimal touching of surfaces is encouraged
  • Minimal time spent in waiting room
  • Front desk wiped down after every patient
  • Waiting room and front desk wiped down hourly
  • All staff (including front desk) are required to be masked at all times
  • Plexiglass barrier at front desk